Awards Finals and Ceremony 18th February 2020

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The Gulf Customer Experience Awards are a celebration of excellence,
honouring the companies, teams and individuals that deliver exceptional customer experience.

Awards Finals and Ceremony 18th February 2020

"As a member of the judging panel I enjoyed the opportunity to view presentations from some of the best CRM & CX practitioners out there. It’s inspiring to hear their stories and about how they develop strategies, address issues, communicate with stakeholders, etc. It is rewarding to provide feedback to the teams about their presentations, and to know that my input may be of value to them in improving their programs."

Balakrishna Murthy, Business Director, Jacobsons

Awards Finals and Ceremony 18th February 2020

"It was of great pleasure to represent CX Transformers in presenting the Gulf CX Awards to the winners of the Best Customer Experience Professional, Ziad El-Batal and the Best Customer Experience Team, Emirates NBD. Congratulations to the winners and our special thanks to Awards International UAE team for their great efforts in making all of this happen!"

Abdalla Elbadawy, CCXP, Customer Experience I Service Design I Digital Transformation

Awards Finals and Ceremony 18th February 2020

"The key USP of the Awards is that the judging process is totally anonymous and fair. The dual submission (online and presentation) is an excellent approach and a benchmark to be followed by other awards."

Maheshkumar Mathilakath (Mahesh), Head of Branch Network & Distribution Strategy, Commercial Bank of Dubai


Attending the Gulf Customer Experience Awards is a fantastic way of celebrating and rewarding your team’s CX talent at an event that raises your profile and helps you attract new customers. We’ve added several new categories to reflect the developments in the industry over the past year.

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Thank You for giving us the opportunity to be part of the Gulf Customer Experience Awards. The overall experience of the awards setup was very encouraging and specially the quality of the judges panel was impressive. We truly appreciate the efforts of Awards International in organizing this special event.

Syed Farhan Alvi,

This has been a great pleasure to participate on the Gulf digital and customer experience awards. The event is very beneficial for managers to exchange ideas and extend their networks accordingly.

Ziad Elbatal,
Saudi Telecom Company (STC)



There are 15 categories to choose from this year. They encompass sector-specific industries such as banking and telecoms, as well as application-specific areas such as the best user experience and best use of social media. The categories have been refreshed to incorporate both B2B and B2C initiatives and to ensure all sizes of organisations can enter, whether as an individual, SME or large corporation. What’s more, you can increase your chances of winning as there is no limit to the number of categories you can enter.

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Click to see the companies and influencers who won at the Gulf Customer Experience Awards in previous years. Could your company be featured in our Hall of Fame in the future?


Ian Golding, CCXP

Ian is an internationally renowned leader in customer experience. Speaker, blogger, consultant, adviser and featured columnist and now also non-executive editor of, in his role as Chairman of the Awards Ian will assist us to ensure the CXA has a clearly articulated role in relation to promoting CX best practice. Ian will also be an advocate for the awards. In his own words:

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Rima H Ahmed

CFO and Regional Director | Shared Services

Ian Golding

Customer Experience Specialist | Customer Experience Consultancy Ltd

Edwin Best

CRM & Customer Experience expert | The Best CRM

Faran Niaz

Global Head of Customer Experience | ADIB

Conrad Hotel

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