CCXP Readiness Workshop

CCXP Readiness Workshop

For all of you interested in becoming Certified Customer Experience Professionals by taking the CCXP exam, we have developed a special CX Workshop that will test your knowledge and understanding of CXPA competencies and prepare you for the exam.

Each exam re-sit or re-application carries a cost. Attending the workshop can reduce the likelihood of re-applying and make the whole process of becoming a CCXP more rewarding.

Designed by Ian Golding, world renowned Customer Experience Specialist, the workshop have been developed for those who want to master their skills and/or prepare for the CXPA exam to become certified CX professionals.


4th March 2019


Movenpick Ibn Battuta Gate Hotel, Dubai


$850 + VAT (with special discounts for group bookings)

The Workshop will include:

  • Understanding the CXPA’s six competencies – the exam specifically tests this knowledge
  • How best to approach the CCXP accreditation assessment
  • The CCXP exam methodology
  • A review of sample questions for each competency
  • CX Continuing Professional Development beyond the CCXP accreditation
  • How to apply for the exam (if you have already applied for the CCXP Exam, the workshop will still be of the undoubtedly importance)

book now

Special rates are available for team bookings.

For further information, call 056 752 2028 Or send an email to

The CCXP provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry.

There are three phases to CCXP certification: 
1. Application, assessment and acceptance
2. Register for the exam and successfully sit it
3. Using CCXP credentials and continual development

The Exam itself is organised by the Customer Experience Professional Association (CXPA) and the application process for the Exam is detailed here

Delegates wishing to take the exam must first have been accepted and approved. The process is detailed at and must be done after this workshop. When applying for the Exam, you can schedule electronically the location and date that suit you to sit the CCXP Exam at one of the CXPA test centres. Read more details about the CCXP Program in the Candidates’ Handbook here.


Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivilent) and five years of full-time CX-specific work experience. More details are available on certification eligibility including experience and education requirements, plus an alternative pathway.

Exam fees
The CCXP certification costs of $645 are paid separately to CXPA. CXPA members receive a $150 discount on certification and pay only $495.

CXMasterclass fees
The workshop price is $850. Book your place for the workshop.

Apply for accreditation

Candidates whose education and experience satisfy the criteria may apply for the certification and have their candidacy evaluated by CXPA representatives.

Book your place in time!

As the maximum number of workshop participants is 25, please book your place in time.

For further information, call 056 752 2028 Or send an email to

book now

CCXP Readiness
Designed for...

Anyone who is thinking of sitting the CCXP exam and wants reassurance of having a deeper understanding of what to expect

Topics include

Explaining each of the CXPA’s six competencies The two-stage process to become a CCXP Sample questions Exam methodology


One day


$850 + VAT (with special discounts for group bookings)

AED 3,125 + VAT (with special discounts for group bookings)

Available Dates

4th March 2019


Movenpick Ibn Battuta Gate Hotel, Dubai, UAE

Meet the Trainer

Ian Golding

Ian Golding is a Certified Customer Experience Professional. A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed CX tools and methodologies all over the world. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP Authorised Resource & Training Provider.


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Delegate Place for 1 - 2
Delegate Place for 3 - 4 (10% discount per delegate pass)
Delegate Place for 5 - 6 (15% discount per delegate pass)
Delegate Place for 7 - 8 (20% discount per delegate pass)
Delegate Place for 9 - 10 (25% discount per delegate pass)

Number of Delegate Places
Sub Total £
VAT £21.88

Total $146.88

Payment details

Pay online with Card

To obtain the qualification it is necessary to make an application and then to sit the exam. This workshop will help to ensure you are successful in your application and you understand the way that the exam works. Exams are held at the ISO Quality Testing Centres in Abu Dhabi and Sharjah throughout the year. Options on dates are provide on completion of the successful application.