COVID-19 in the Gulf

This has been a momentous year for customer experience in the Gulf, full of the need for transformation and innovation.

It’s never been more important to read stories of CX winners - and that’s what we’re sharing with you today.

This report features a full winning entry from Ejadah Asset Management Group, who triumphed in the Contact Centre category at last year’s Gulf CX Awards, plus additional comments from Ranjani Marti, Ejadah’s Training and Digital Lead. You can also read comments from the judges and see what impressed them about this submission!

We hope you enjoy the report. Remember: before October 22nd, you can enter next year’s Awards with an early bird discount!

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Grading
Lead Source

THE ENTRY DEADLINE

7th December 2020

FINALISTS' ANNOUNCEMENT

16th December 2020

THE AWARDS FINALS AND PRESENTATIONS

16th February 2021