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CX Day is a celebration which takes place in many major cities across the world run by CXPA (Customer Experience Professionals Association).

CX Day is a global celebration of the companies and professionals that create great experiences for their customers.

People of diverse backgrounds will share ideas on Customer Experience and innovation in a cross-industry context and learn from one another.

The 2nd Annual CX Day in Dubai will take place on Tuesday, 02nd of October 2018.

CX Day will attract companies from across the UAE to participate in an event as well as to celebrate CX within their companies.

This will raise the profile and importance of CX across the region as well as engaging staff.


2nd October 2018


Dubai Economy – Business Village - block A at 5th floor, Auditorium room
Dubai, UAE


0830 – 1300 (Registration opens at 0800)




We have a lot planned to celebrate the day including:

  • An event in Dubai with CX Specialists
  • Four thought leaders will present their case studies
  • A panel discussion will take place
  • Company Celebrations will take place across the UAE

Full details of the speakers and the panel will be shared closer to the event


Damian Cotchett, Head of Customer Experience, Senior Vice President at Noor Bank


There are a maximum number of 50 seats available, which are available on a first come first serve basis. There is a strict maximum of two attendees per company.

For further information, please email or


CX Day at Your Company

Can’t attend the CX Day event?

Celebrate CX Day in your company.

This is a great way to:

  • Create awareness of what customer experience is and what it means in the organisation
  • Create awareness for what CX initiatives are underway
  • Create awareness of the governing CX body
  • Educate the experience framework (e.g., Forrester or Temkin framework – Customer Understanding, Measurement, Governance, Executive Commitment, etc.)
  • Celebrate customer experience successes
  • Thank people for their ongoing work to deliver great customer experiences

Company Celebration Ideas:

CX Day is the perfect chance to celebrate excellent customer experience. But where do you start? Browse CXPA’s ideas for creating a memorable CX Day at your organization.

More Ideas