CXTrendTalks™

TOPIC: THE FUTURE OF CX PROFESSION

Ian Golding is a Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.

TOPIC: KISSING A CACTUS

In KISSING A CACTUS, Frans Reichardt, also known as The Customer Listener, will reveal the hidden powers of listening to the voice-of-the-customer. Frans will show you why listening is so difficult for many of us and how your organization, your team, and you can take your listening to the next level.

BIO
Frans Reichardt is an experienced speaker and author, also known as The Customer Listener. Frans has worked in customer marketing for over 30 years. In recent years, he has studied the power of customer feedback and the importance of listening. Frans will inspire and motivate you to listen to the voice-of-the-customer in order to build extraordinary customer experiences and work towards long-term sustainable customer relationships.