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KEY DATES

CXTrendTalks™

CXTrendTalks™ features 2 sessions from CX experts who will be talking about RESEARCH and OPINION on the future of business and CX, what is going on, what is going to be happening and what we need to be doing about it.

Awards International is proud to present world leading CX experts from some of the foremost thinking organisations.

Watch out for announcements of speakers and more on what they will be talking about. Book tickets to watch the speakers and attend the awards ceremony, live or LIVE Online from start to finish.

Agenda - 16th February

12:00 - 12:30 Pre-lunch drinks
12:30 - 12:40 Awards ceremony opening
12:40 - 13:30 Gala lunch
12:40 - 13:30 Online - Ian Golding, CCXP

TOPIC: THE FUTURE OF CX PROFESSION

Ian Golding is a Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.

13:30- 14:00 Frans Reichardt, The Customer Listener

TOPIC: KISSING A CACTUS

In KISSING A CACTUS, Frans Reichardt, also known as The Customer Listener, will reveal the hidden powers of listening to the voice-of-the-customer. Frans will show you why listening is so difficult for many of us and how your organization, your team, and you can take your listening to the next level.

BIO
Frans Reichardt is an experienced speaker and author, also known as The Customer Listener. Frans has worked in customer marketing for over 30 years. In recent years, he has studied the power of customer feedback and the importance of listening. Frans will inspire and motivate you to listen to the voice-of-the-customer in order to build extraordinary customer experiences and work towards long-term sustainable customer relationships.

14:00- 15:30 Winners announcement