Finalists Announced

The Finalists for the Gulf Customer Experience Awards 2017 are listed below.


The Awards Finals will take place on 16th January 2018 in Dubai.

All are welcome to attend this celebration of best practice in delivering outstanding customer and digital experience – see the “Book to Attend” page for the packages available.


Sector Category - Three Winners will be selected from the Finalists

Automotive, Travel & Transport: Al-Futtaim Honda
Professional Services: Ultimate HR Solutions
Retail: aswaaq LLC
Hospitality, Leisure & Entertainment: Allied Enterprises L.L.C.
Government Services: axs FZ LLC
SME: Bait Al Kandora
Technology and Telecoms: Virgin Mobile
Financial/Insurance Services: Banking and Investment - IST Networks: AMEX

Wellbeing and Health

Medcare Hospital and Medical Centres
Roche Diagnostics Middle East FZCO
IST Networks - Mouwsat Hospital

Contact Centre

Intelenet Global Services
Mashreq Bank
axs FZ LLC
IST Networks - Daman


Client Relationship Management

Emaar Community Management
Al Barakah Holding LTD.
Jewel Corner

Insight & Feedback

Qubit
Dunia Finance LLC
DMCC
Emirates NBD

Social Media & Email

RAK Bank: Launch of HighFlyer Credit Card
Confidential
Confidential


Business Change or Transformation

Emirates NBD
Al Barakah Holding LTD.
HSBC Bank Middle East Limited
Virgin Mobile

New Product, Product Improvement

RAK Bank: RAKislamic Fawrun Deposits
RAK Bank: RMT
RAK Bank: FIGP- Finance against income for Business customers
Virgin Mobile
Bait Al Kandora

Customer Experience Team

Emirates NBD
Mashreq Bank
Confidential

Best Government use of Digital

Saudi Standards, Metrology and Quality Organization (SASO)
Ajman Municipality
DMCC
IST Networks - Sharjah Government

Best Application

GARANTI ODEME SISTEMLERI
RAK Bank: Digital Banking
Intigral
Ajman Municipality
Flynas
Virgin Mobile

Best Integrated Approach

Jawwy from STC
Xpress Money Services Ltd.
Confidential


Best Internal Use of Digital

RAK Bank: Information Security
RAK Bank: ELK
Etisalat

Best Use of Mobile

Intigral
Saudi Standards, Metrology and Quality Organization (SASO)
Ajman Municipality
Flynas

Digital Strategy

Xpress Money Services Ltd.
The Emirates Group
Intigral
Socialize Agency


Digital Pioneer

Jawwy from STC
RAK Bank: Samsung Pay
DMCC

Digital Agency

Connected Retail
User Vision
Confidential

Digital Team

The Emirates Group
Confidential
Confidential


Employee Engagement

TECOM Group
Al-Futtaim Honda
Canon Middle East
National Bank of Fujairah PJSC
Etisalat
Egypt Express

Employee Insight and Feedback

Egypt Express (licensee of Federal Express Corportation)
RAK Bank: The R.I.S.E. Program
Etisalat

Nationalisation (eg Emiratisation, Saudization, Omanisation)

RAK Bank: Innovation in Nationalization Strategy
National Bank of Fujairah PJSC


Inspiring Leader of the Year

Abdalla Ahmed Al Ali - DMCC
Confidential
Confidential

HR Team of the Year

National Bank of Fujairah PJSC
Etisalat
Confidential