Finalists Announced

The Finalists for the Gulf Customer Experience Awards 2018 are listed below.


The Awards Finals will take place on 22nd January 2019 in Dubai.

All are welcome to attend this celebration of best practice in delivering outstanding customer and digital experience – see the “Book to Attend” page for the packages available.


Retail

Alshaya
Sacoor Brothers Group

Government Services

Department of Culture & Tourism
Abu Dhabi Retirement Pensions and Benefits Fund
Dubai Civil Aviation Authority
Teleperformance DIBS - Dubai Health Authority

SME

Saudi Telecom Company (STC) - MyBusiness
Easytruck Removals & Storage LLC.
Virtuzone


Best Customer Experience Strategy

Emirates NBD
Collinson - National Commercial Bank (NCB), Saudi Arabia
Meltwater
Napco National
AXS

Contact Centre

Mashreq Bank
DHL Saudi Arabia
Oman Air
DMCC
Imdaad LLC
Capita Dubai FZ Limited

Customer Complaints

Mashreq Bank
Emirates NBD
Oman Air
Emaar Community Management


Most Effective Customer Experience in Social Media

RAKBank
Emirates Auction

Best Measurement in Customer Experience

DHL Express
iLearn Business Intelligence
Abu Dhabi Retirement Pensions & Benefits Fund
Medcare Hospital

Business Change or Transformation

RAKBank
Emirates NBD
Emirates Group
DMCC
Teleperformance DIBS - Ministry of Human Resource and Emiratisation (MOHRE)
CX University

New Product/ Product Improvement

RAKBank - Fixed Income Generating Property
RAKBank - RAKbooster savings account
Manzil Healthcare Services
Dubai Civil Aviation Authority
Meltwater
Majid Al Futtaim Finance
Capita Dubai FZ Limited

Customer Happiness

Virgin Mobile UAE
Sacoor Brothers Group
Emaar Community Management

Customer Experience Professional

Faisal Al Jaberi - Abu Dhabi Retirement Pensions & Benefits Fund
Santana - Silah Gulf W.L.L

Customer Experience Team

Emirates NBD
DHL Express
Dnata

Best Government use of Digital

Dubai Civil Aviation Authority
Department of Culture & Tourism
Abu Dhabi Retirement Pensions
Benefits Fund
DMCC

Best Application/Use of Mobile

Ooredoo Oman
NBO
Department of Culture & Tourism
Virgin Mobile UAE
Umniah
Al Yousuf Electronics
Saudi Telecom Company (STC)

Best Integrated Approach and CRM

Xpress Money
RAKBank
Department of Culture & Tourism

Best Internal Use of Digital

RAKBank - IRIS (Enterprise Risk Mgmt.)
RAKBank - ChatBot

Digital Strategy

RAKBank
Manzil Healthcare Services
Abu Dhabi Retirement Pensions and Benefits Fund
Emirates Group
Emaar Community Management

Digital Agency

Digital of Things
User Vision

Digital Transformation

Ooredoo Oman
Al Ahli Bank of Kuwait
Tabadul
RAKBank
Allianz Turkey
Renault
Umniah
Majid Al Futtaim Finance
AXS

Employee Empowerment

RAKBank
Department of Culture & Tourism
Dow Saudi Arabia
National Bank of Fujairah

Employee Engagement and Happiness

Capita Dubai FZ Limited
DHL Saudi Arabia
Majid Al Futtaim Finance
National Bank of Fujairah

Employee Insight and HR Metrics

RAKBank
National Bank of Fujairah
Silah Gulf W.L.L