Winners 2020
Ras Al Khaimah Economic Zone
Overall Winner
HSBC
Best CX Strategy
HSBC
CX Team of the Year
Ejadah Asset Management Group
Contact Centre
HSBC
Employee Engagement and Happiness
Ejadah Asset Management Group
Employees at the Heart of Everything
INDEVCO Group
CX Professional of the Year
Dubai Health Authority
Digital Transformation
Dubai Asset Management
Best Measurement in Customer Experience
Ras Al Khaimah Economic Zone
Customers at the Heart of Everything
Winners 2018
National Bank of Fujairah
Overall Customer Experience 2018
DMCC
Best Government use of Digital
Virgin Mobile UAE
Best Application/Use of Mobile
Xpress Money
Best Integrated Approach and CRM
RAKBank - ChatBot
Best Internal Use of Digital
Emirates NBD
Business Change or Transformation
Dubai Civil Aviation Authority
New Product/ Product Improvement
Emirates NBD
Customer Complaints
Virgin Mobile UAE
Customer Happiness
Abu Dhabi Retirement Pensions and Benefits Fund
Government Services
Saudi Telecom Company (STC) - MyBusiness
SME
Emirates NBD
Best Customer Experience Strategy - Sponsored by Nielsen
DMCC
Contact Centre
RAKBank
Most Effective Customer Experience in Social Media
DHL Express
Best Measurement in Customer Experience
Faisal Al Jaberi - Abu Dhabi Retirement Pensions & Benefits Fund
Customer Experience Professional
Emirates NBD
Customer Experience Team
Emirates Group
Digital Strategy
Digital of Things
Digital Agency
Allianz & I-AM
Digital Transformation
RAKBank
Employee Empowerment
National Bank of Fujairah
Employee Engagement and Happiness
National Bank of Fujairah
Employee Insight and HR Metrics
Winners 2017
RAK Bank: RAKislamic Fawrun Deposits
Overall Customer Experience 2017
Virgin Mobile
Overall Digital Experience 2017
National Bank of Fujairah
Overall Employee Experience 2017
axs FZ LLC
Government Services
Virgin Mobile
Technology and Telecoms
aswaaq LLC
Retail
Medcare Hospital and Medical Centres
Wellbeing and Health
axs
Contact Centre
Emaar Community Management
Client Relationship Management
Dunia Finance
Insight & Feedback
RAK Bank: Launch of HighFlyer Credit Card
Social Media & Email
Emirates NBD
Business Change or Transformation
RAK Bank: RAKislamic Fawrun Deposits
New Product, Product Improvement
Emirates NBD
Customer Experience Team
Saudi Standards, Metrology and Quality Organization (SASO)
Best Government use of Digital
Virgin Mobile
Best Application
Xpress Money Services
Best Integrated Approach
Etisalat
Best Internal Use of Digital
Saudi Standards, Metrology and Quality Organization (SASO)
Best Use of Mobile
The Emirates Group
Digital Strategy
DMCC
Digital Pioneer
User Vision
Digital Agency
The Emirates Group
Digital Team
Egypt Express (licensee of Federal Express Corportation)
Employee Engagement
Etisalat
Employee Insight and Feedback
National Bank of Fujairah
Nationalisation (eg Emiratisation, Saudization, Omanisation)
Abdalla Ahmed Al Ali - DMCC
Inspiring Leader of the Year
National Bank of Fujairah
HR Team of the Year
Winners 2016
RAK Bank
Overall Customer Experience 2016
Jumeirah
Overall Digital Experience 2016
Etisalat
Overall Employee Experience 2016
Dubai Islamic Bank
Financial/Insurance Services: Banking and Investment
RSA Logistics
Professional Services/SME
Aswaaq LLC
Retail
Saudi Post
Government Services
NMC Royal Hospital, Khalifa City
Wellbeing and Health
Abu Dhabi Commercial Bank (ADCB)
Contact Centre
Maersk Kanoo (UAE) LLC
Client Relationship Management
Abu Dhabi Commercial Bank (ADCB)
Insight & Feedback
Abu Dhabi Commercial Bank (ADCB)
Business Change or Transformation
RAK Bank
New Product, Product Improvement
Ziad Elbatal - Saudi Telecom Company (STC)
Customer Experience Professional
Emirates NBD
Customer Experience Team
Saudi Telecom Company (STC)
Best Application
RAK Bank
Best Integrated Approach
RAK Bank
Best Internal Use of Digital
Jumeirah
Digital Strategy
RAK Bank
Digital Pioneer
User Vision
Digital Agency
Rayan Tarraf - Novo Cinemas
Digital Experience Professional
Heba AlSamt - Dubai Media Inc.
Digital Experience Professional Woman
Saudi Telecom Company (STC)
Digital Team
Etisalat
Employee Engagement
Abu Dhabi Commercial Bank (ADCB)
Employee Engagement - Financial Services
Etisalat
Employee Insight and Feedback
Abu Dhabi Commercial Bank (ADCB)
Nationalisation (eg Emiratisation, Saudization, Omanisation)
Ziad Elbatal - Saudi Telecom Company (STC)
Inspiring Leader of the Year
National Bank of Fujairah
HR Team of the Year
Winners 2015
Commercial Bank of Qatar
Contact Centre
Emaar Community Management
Client Relationship Management
Dubai Municipality
Insight & Feedback
British Orchard Nursery (BON)
Employee Engagement
HSBC
Business Change or Transformation
Air Liquide Middle East
New Product, Product Improvement
Arabian Hala Company “AVIS KSA franchise”
Automotive, Travel and Transport
Dubai Islamic Bank
Financial/Insurance Services: Banking and Investment
Careem Networks
Professional Services / SME
aswaaq
Retail
Fairmont the Palm w/ Staytus
Hospitality, Leisure & Entertainment
Dubai Smart Government
Government Services
EPICOR
Technology and Telecoms
British Orchard Nursery (BON)
Education
RAK Bank
Best Integrated Approach
NMC Healthcare
Wellbeing and Health
British Orchard Nursery (BON)
Customer Experience Professional
National Bank Of Fujairah
Customer Experience Team
Emirates w/ User Vision
Best Application
Commercial Bank of Dubai
Best Integrated Approach / Best Use of Mobile
AW Rostamani Group
Best Internal Use of Digital
Commercial Bank of Dubai
Best Use of SEO
User Vision M.E.N.A.
Digital Agency / Digital Pioneer
Synechron Technologies
Digital Team