Meet the Judges who will be bringing their industry knowledge and category specific skillsets to assess this year Awards Finalists. Of course we also take care to ensure there are no conflicts of interest and all Judges also sign a confidentiality agreement.
This page is constantly being updated as more Judges are approved to be part of the panels. Make sure you revisit it to discover more about our Judges.
All our judges apply to judge. This commitment is vital to the credibility of awards and to ensuring a balanced and independent approach.
Judges are selected based on their experience and qualification. We aim to have large panels of independent businessmen and women, enabling us to allocate a reasonable number of entries to each judge to ensure that the evaluation is thorough.
If you are interested in applying to Judge at the Awards why not visit our “Apply to Judge” page to find out more and to see whether you would benefit from joining the Judges below.
Director of Training
Customer Experience Specialist
Akram H. Raffoul
Partner, Executive Director
Marketing & Digital Strategist
Customer Experience and Strategy Consultant
Sonia Bhatia Salmin
Global Head – Customer Centricity
Independent CX Advisor & Co-founder
Customer Experience and Service Design Consultant
Marcus von Kloeden
Director Corporate Services
Ismail Al Hammadi
Hessa Al Ghurair
Chief Human Resources Officer & CSR Lead
Group Managing Director