Meet the Judges

Meet the Judges who will be bringing their industry knowledge and category specific skillsets to assess this year Awards Finalists. Of course we also take care to ensure there are no conflicts of interest and all Judges also sign a confidentiality agreement.

This page is constantly being updated as more Judges are approved to be part of the panels. Make sure you revisit it to discover more about our Judges.

All our judges apply to judge. This commitment is vital to the credibility of awards and to ensuring a balanced and independent approach.

Judges are selected based on their experience and qualification. We aim to have large panels of independent businessmen and women, enabling us to allocate a reasonable number of entries to each judge to ensure that the evaluation is thorough.

If you are interested in applying to Judge at the Awards why not visit our “Apply to Judge” page to find out more and to see whether you would benefit from joining the Judges below.

Anas Almarie

Director of Training

Ian Golding

Customer Experience Specialist

Balakrishna Murthy

Business Director

Akram H. Raffoul

Partner, Executive Director

Edward Matti

Managing Partner

Ghassan Younis

Marketing and Digital Consultant

Ahmed Aly Shaban

Senior Consultant in Prime Minister's Office of UAE.

Hesham Almekkawi

Founder and President

Ayesha Rashid

Customer Experience and Strategy Consultant

Sonia Bhatia Salmin

Global Head – Customer Centricity

Christina Dolding

Head of Customer Experience and Innovation

Ayman Jaber

Founder & Executive Creative Director

Craig Lee

Independent CX Advisor & Co-founder

Richard Rodwell

Partner, Executive Director

Helen Sell

Customer Experience and Service Design Consultant

Marcus von Kloeden

Managing Director

Daniel Ord

CCXP, Founder

Naveed Kashif

Director Corporate Services

Saif Jarad

Founder & CEO

Ismail Al Hammadi

Managing Director

Fahad Khalaf


Lina Yahya

Head of Service Excellence

Salah Al-Hidiq

Managing Director

Ahmad Al-Hidiq

Managing Director

May Ghazawneh

Sr. Account Planner

Fady Younes

Operations Director

Rejil Kumar

General Manager

Stephen Kishore

Director - Customer Excellence

Heidi Struiksma

Independent HR Consultant

Hessa Al Ghurair

Chief Human Resources Officer & CSR Lead

Shadi Al Swairki

Senior Manager Hospital Services

Satish Dave

AME Regional Director - Customer Experience

Sara Awwad

Digital Marketing Strategist

Issa Younes

Head of Digital

Sara De Rosa

Client Services Director

Chris Gregory

Display Sales Manager - Middle East & Africa

Syed Zohaib Hussain Zahidi

Performance Marketing Leader

John Bush


Cezca Chanelle

Group Marketing Manager

Dr. Rita Younes

Founder and Partner