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Meet the Judges

In order to keep the Awards fair and transparent, we always invite independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.

Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!

We always give 100% to create the ultimate awards experience, not just for the entrants, but for judges as well; the idea is to offer each participant a chance to develop and grow professionally.

Last year, we also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.
Join the Judge Club here

Judges 2021


Imad Hazeem

Customers' Delight Expert

Marc Karschies, CCXP

Managing Partner

Mohamad El-Hinnawi, CCXP

Partner - Experience Management and Digital Practice Leader

Rania Mehwi, CCXP

Senior Customer Experience Director


Faran Niaz

CEO & Founder

Edwin Best


Renata Liuzzi

Managing Partner

Olga Potaptseva

Founding Director

Rima H Ahmed

CFO & Regional Director

Maria Jose Jimenez

Innovation & Quality Manager

Mohammed Al Husary

Co-Owner/Founder and Executive President

Abdou Fahd

Customer Experience Specailist

Asim Hussain


Emma Sutton

Senior Director, EMEA Customer Experience Transformation

Lynn Baker

Managing Director

Ali Khaled Alhashmi

Vice President People Relations, ADNOC OFFSHORE

Omnia Ahmed

Head of Customer Experience UAE

Raphael Hergge, CCXP

International Customer Experience Leader

" Nora Regina" Alawneh

Head of Organizational Excellence Department

Bas Verster


Clare Muscutt

Founder and Director

Emdad Choudhury

Independent CX & Service Quality Consultant

Frans Reichardt

The Customer Listener

Hamdi Amawi

Vice President-Retail

Ian Stokol

CX Program Lead


Customer Experience and Human Resources Executive

Riadh Boukhris

Founder and CEO

Sumarie Schreiner, CCXP & ACXS

Founder & Owner

Tom Johnston

Director - Leadership Team

Ahmed Habeeb

Quality & Processing Manager

Ahmed Maher, Youssef

Managing Partner

Ahmed Seddik

Senior Controller (India & Iraq) - Non Air

Ali Rao

Group CEO

Anas Orwani, CCXP

Customer Journey Executive Manager

Andrea Derman

Client Experience Manager

Berkay Ozkose

CX Sales Strategy & Business Development Leader

Carolyn Manyapye

Regional Customer Relationship Manager

Dan Hnatkovskyy


Donata Liuzzi


Dr.Basmah Omair


Eng. Rayan Samman

Patient Experience Director

Eyad Rasheed

Chief Customer Experience Specialist

Feras Hameedaddin

Customer Experience Director

Hunain Shahid

Head - Strategy & Partnerships

Jelena Gradic

President and Founder

Lama Shanti

Head of Digitization and Customer Experience Department

Lorna Radmore

CX Consultant

Massimo Brebbia

Chief Operating Officer

Melinda Meskula


Mohammad Ali

Head of Sales & Client Management

Mohammed Rahman

Contact Center Manager - Partners

Nawaf Zadjali

Customer Experience & Transformation Advisor

Pratyush Shastri CCXP


Raees Pinjari

Director-Digital Business

Rezan Atel Manan

CEO & Founder

Ruba Khader

Chief Experience Officer

Sudipt Shah

Founder and CEO