Ian is an internationally renowned leader in customer experience. Speaker, blogger, consultant, adviser and featured columnist and now also non-executive editor of CXM.co.uk in his role as Chairman of the Awards Ian will assist us to ensure the CXA has a clearly articulated role in relation to promoting CX best practice. Ian will also be an advocate for the UK Customer Experience Awards. A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. He has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed Customer Experience tools and methodologies all over the world.

Edwin Best is CRM & Customer Experience expert. He is owner of The Best CRM, guiding organisations for the transformation towards Customer-Centric business.

Edwin has (internationally) collaborated with a lot of customers with a wide range of CRM & Customer Experience issues; CRM / Cx strategy, CRM selection, CRM implementation and change management.

He is acting on the cutting edge of business and ICT. His mission is to make an active contribution to discipline of customer centric business.

Rima, a graduate of Harvard Business School, is a commercially driven business leader with more than 17 years’ experience in multinational blue-chip companies across Europe, the Caribbean and last 10 years in the Middle East. Having worked for organizations with different levels of financial prowess and cross-cultural operations, Rima can easily lead and integrate high performing teams. As Senior Leadership Team Member of ManpowerGroup Middle East, Rima helps set and drive its strategic executive framework. In addition, as Regional CFO, she drives the business and its financial strategies; as Regional Director of Shared Services she drives HR, Legal, Marketing & IT strategies; and as Regional Leader of Right Management, she drives ManpowerGroup's Career and Talent Management brand.

Managing Partner, Renascence. MBA from IE business school, Mechanical Engineer and Masters Degree in Motorsports, with certifications in Lean Six Sigma, Artificial intelligence (MIT) and Operational efficiency (APICS). 15 years of experience across 4 countries in Customer Experience, Innovation, Digital, Operations efficiency and Business Strategy working with numerous Fortune 500 companies.

Dawn Ketteringham, CCXP is a certified customer experience specialist, helping companies to attract new business and nurture loyal, satisfied customers with the first-class service. Founder of Comhar Consulting, Dawn has over 20 years’ frontline experience and understands why customers chose the brands they do. Dawn has worked with a range of high-profile, multicultural clients around the world and customer experience is always key. She supports businesses to stay ahead of the competition with customer experience strategies to develop first-class service cultures.

Fawad has over 20 years of experience in Engineering, Management, Marketing, and Customer Experience in both strategic and tactical roles. He has worked for both the private and public sectors. He has worked in culturally diverse work environments including the USA, Pakistan, and Mauritius. Pakistan's first-ever Certified Customer Experience Professional with a keen sense of customer-centricity and its value as a business-discipline. He speaks English, Urdu, and some French as well and loves to explore the world.

Co-founder of Like Digital, Karl has over 15 years of experience in digital design and direction with expertise in e-commerce, mobile, gesture-based design, Omni-channel, and cross-platform art direction. He has proven expertise in user experience, campaign and e-commerce design for brands such as Vodafone, McLaren Automotive, Unilever, Mulberry and Renault. The sites he has designed showcase how high quality Digital Creative Direction can enhance a brand and deliver ROI