Meet the Judges

Meet the Judges who will be bringing their industry knowledge and category specific skillsets to assess this year Awards Finalists. Of course we also take care to ensure there are no conflicts of interest and all Judges also sign a confidentiality agreement.

This page is constantly being updated as more Judges are approved to be part of the panels. Make sure you revisit it to discover more about our Judges.

All our judges apply to judge. This commitment is vital to the credibility of awards and to ensuring a balanced and independent approach.

Judges are selected based on their experience and qualification. We aim to have large panels of independent businessmen and women, enabling us to allocate a reasonable number of entries to each judge to ensure that the evaluation is thorough.

If you are interested in applying to Judge at the Awards why not visit our “Apply to Judge” page to find out more and to see whether you would benefit from joining the Judges below.

Anas Almarie

Director of Training

Ian Golding

Customer Experience Specialist

Balakrishna Murthy

Business Director

Akram H. Raffoul

Partner, Executive Director

Craig Lee

Customer Experience Director

Helen Sell

Customer Experience and Service Design Consultant

Marcus von Kloeden

Managing Director

Daniel Ord

CCXP, Founder

Naveed Kashif

Director Government Relations

Ismail Al Hammadi

Managing Director

Syed Zohaib Hussain Zahidi

Performance Marketing Leader

Ayman Al Awadhi

Group Managing Director

Marc Karschies

Managing Partner

Brad Boyson

Executive Director

Francisco Lafuente


Jorge Castellote


David Reid


James Duthie

Chief Executive Officer

Rima H. Ahmed

CFO and Regional Director of Shared Services

Mohammed Husary

UAS Co-Owner/Founder and Executive President

Lynn Baker


Emad Hamdi

Managing Director

Elaine Donohoe

Customer Experience, Strategy and Innovation Consultant

David Oghogho Edokpayi

Customer Experience Manager

Darya Ramashkan

Human Resources Director

Aslan Patov

Partner, Head of Consultancy

Lucy Chow


Mandip Dulay


Lijo Ittoop


Rizwan Anwar

Digital Product Designer, UX/CX Specialist

Bhanu Prakash Reddy Chintam Reddy

Digital Marketing Executive

Bernice Aranjo

Consumer Experience & Digital - CRM

Mohammed Ali

Director of Digital Business

Seham Elbehissy

Digital & CRM General Manager

Farhan Syed


Emma Sutton

Senior Customer Director

Ciarán Kelly

Managing Director – UAE

Tony Arez

Director of Sales and Account Management

Yasser Quraishy

Director of Technology

Edwin Best

CRM / Cx Expert & Owner

Ismail Madi

Digital Ad Solutions Head - MENA

Peter Vonogs


Russell Hammad


Alpay Akdemir


Dee Burrowes

CEO/Mindset Strategist/Speaker/Author

Alessandro Gaffuri

Founder & CEO

Ahmed Sulaye

Managing Director

Prabu Balasubramanian

Executive Director

Simona Bajagic

Business Development Manager

Annette Höher-Bäuerle

Group Customer Experience Director

Vishal Krishnamurthy

Customer Experience BDM and Strategy

Nikhil B Krishnan

Head of CRM

Fouad Khafaga

Digital Marketing Manager

Andrew Burgess


Mohammed AlShaikh


Mohsen Malaki

Managing Director

Joachim Yebouet

Chief Executive Officer

Sherif Ibrahim

Customer Service Manager

Renata Liuzzi


Dr.Jyotsna Nai

Executive Director