Presentation Schedule

Coffee break and networking will be from 10:30-10:45

Awards Ceremony and Gala Lunch will be from 14:00-17:00


Digital Transformation
Saadiat 08:10-08:40 Ooredoo Oman
08:45-09:15 Al Ahli Bank of Kuwait
09:20-09:50 RAKBank
09:55-10:25 Tabadul
10:45-11:15 Allianz & I-AM
11:20-11:50 Renault
11:55-12:25 Umniah
12:30-13:00 Majid Al Futtaim Finance
13:05-13:35 AXS
Best Application/Use of Mobile
Arzanah 08:10-08:40 Department of Culture & Tourism
08:45-09:15 NBO
09:20-09:50 Ooredoo Oman
09:55-10:25 Virgin Mobile UAE
10:45-11:15 Umniah
11:20-11:50 AL Yousuf Electronics
11:55-12:25 Saudi Telecom Company (STC)

Digital Agency
Arzanah
12:30-13:00 Digital of Things
13:05-13:35 User Vision
New Product/ Product Improvement
Sir Baniyas 08:10-08:40 RAKBank - Fixed Income Generating Property
08:45-09:15 RAKBank - RAKbooster savings account
09:20-09:50 Manzil Healthcare Services
09:55-10:25 Dubai Civil Aviation Authority
10:45-11:15 Meltwater
11:20-11:50 Majid Al Futtaim Finance
11:55-12:25 Capita Dubai FZ Limited

Retail
Sir Baniyas
12:30-13:00 Alshaya
13:05-13:35 Sacoor Brothers Group
Business Change or Transformation
Sir Bu Naeir 08:10-08:40 DMCC
08:45-09:15 Emirates Group (closed)
09:20-09:50 Emirates NBD (closed)
09:55-10:25 RAKBank
10:45-11:15 Teleperformance DIBS - Ministry of Human Resource and Emiratisation (MOHRE)
11:20-11:50 CX University
11:55-12:25 Tatweer Buildings Company

Contact Centre
Baynunah 08:10-08:40 DHL Saudi Arabia (closed)
08:45-09:15 Oman Air
09:20-09:50 Mashreq Bank
09:55-10:25 DMCC
10:45-11:15 Imdaad LLC
11:20-11:50 Capita Dubai FZ Limited
11:55-12:25 Xpress Money
Best Customer Experience Strategy
Al Yasat 08:10-08:40 Emirates NBD (closed)
08:45-09:15 Collinson - National Commercial Bank (NCB), Saudi Arabia (closed)
09:20-09:50 Meltwater
09:55-10:25 Napco National
10:45-11:15 AXS

Best Measurement in Customer Experience
Al Yasat
11:20-11:50 DHL Express (closed)
11:55-12:25 iLearn Business Intelligence
12:30-13:00 Abu Dhabi Retirement Pensions & Benefits Fund
13:05-13:35 Medcare Hospital
Digital Strategy
Al Gatis 08:10-08:40 Manzil Healthcare Services
08:45-09:15 RAKBank
09:20-09:50 Abu Dhabi Retirement Pensions and Benefits Fund
09:55-10:25 Emirates Group (closed)
10:45-11:15 Emaar Community Management

Best Internal Use of Digital
Al Gatis 11:20-11:50 RAKBank - IRIS (Enterprise Risk Mgmt.)
11:55-12:25 RAKBank - ChatBot
12:30-13:00 Tatweer Buildings Company
Government Services
Al Maryah 08:10-08:40 Department of Culture & Tourism
08:45-09:15 Abu Dhabi Retirement Pensions and Benefits Fund
09:20-09:50 Dubai Civil Aviation Authority
09:55-10:25 Teleperformance DIBS - Dubai Health Authority

Best Government use of Digital
Al Maryah 10:45-11:15 Dubai Civil Aviation Authority
11:20-11:50 Department of Culture & Tourism
11:55-12:25 Abu Dhabi Retirement Pensions and Benefits Fund
12:30-13:00 DMCC
Customer Complaints
Dalma 08:10-08:40 Mashreq Bank
08:45-09:15 Emirates NBD (closed)
09:20-09:50 Oman Air
09:55-10:25 Emaar Community Management

Best Integrated Approach and CRM
Dalma 10:45-11:15 Xpress Money
11:20-11:50 RAKBank
11:55-12:25 Department of Culture & Tourism
Customer Experience Professional
Dalma
12:30-13:00 Faisal Al Jaberi - Abu Dhabi Retirement Pensions & Benefits Fund
13:05-13:35 Santana - Silah Gulf W.L.L

SME
Yas
08:10-08:40 Saudi Telecom Company (STC) - MyBusiness
08:45-09:15 Easytruck Removals & Storage LLC.
9:20-09:50 Virtuzone
Employee Empowerment
Yas 09:55-10:25 Department of Culture & Tourism
10:45-11:15 RAKBank
11:20-11:50 Dow Saudi Arabia
11:55-12:25 National Bank of Fujairah

Employee Engagement and Happiness
The World 08:10-08:40 Capita Dubai FZ Limited
08:45-09:15 DHL Saudi Arabia (closed)
09:20-09:50 Majid Al Futtaim Finance
09:55-10:25 National Bank of Fujairah
Employee Insight and HR Metrics
The World
10:45-11:15 Silah Gulf W.L.L
11:20-11:50 National Bank of Fujairah
11:55-12:25 RAKBank

Most Effective Customer Experience in Social Media
The World 12:30-13:00 RAKBank
13:05-13:35 Emirates Auction
Customer Experience Team
Palm
09:55-10:25 Emirates NBD (closed)
10:45-11:15 DHL Express (closed)
11:20-11:50 Dnata

Customer Happiness
Palm 11:55-12:25 Virgin Mobile UAE
12:30-13:00 Sacoor Brothers Group
13:05-13:35 Emaar Community Management