CEO & Founder
Faran Niaz has over 25 years’ experience as an accomplished Customer Experience, digital transformation and change management expert. He has established and managed CX setups globally for Citibank, Mashreq & ADIB with specialized skills in transforming, leading teams, managing Agile and Journey map driven CX strategies to achieve business objectives. He has been an architect of winning multiple CX awards and creating a unique record of moving one of the Banks in UAE from 23rd position to No.1 Bank in customer experience in just 4 years and maintaining it for a record 7 consecutive years. Faran Niaz has recently launched his own consultancy 'CX Future' with an aim to help organizations elevate their CX to the next level. He is a well known and globally acclaimed CX Judge, trainer and keynote speaker.