" Nora Regina" Alawneh
Head of Organizational Excellence Department
Nora Regina is a self-motivated professional with more than 18 years of experience across various geographies driving key initiatives in Customer Experience & Quality Management. Nora has vast experience in managing mystery shopping & benchmarking exercises. She is extensively specialized in developing “VoC” programs, service monitor programs, CX strategic matrices, journey mapping & improvement policies. She enjoys implementing quality management systems and international standards. Throughout her career, Nora has a great impact on the talent management field promoting CX Culture through dynamic training & initiatives Currently, Nora is leading the Organizational Excellence Department within the Bank Strategy Group. Nora Regina is a Certified QMS Lead Auditor, Certified Process Professional Master, Certified EFQM Assessor, Certified NLP Practioner & Coach and holds a Master Degree in Quality Management from Wollongong University – Dubai.