Lorna Radmore
CX Consultant
Lorna developed a passion for crafting customer experiences after many years in frontline hospitality. An experienced facilitator, she developed training programmes focused on curating guest experiences and delivering professional development training to teams across the industry. Within the world of tech, she leveraged data-driven customer insights to enhance customer experiences. As a CX Consultant Lorna works across a range of industries, focusing on journey mapping and transformation, customer sentiment and feedback analysis, developing customer archetypes, and mystery shopping.
