Ahmed Maher, Youssef
20+ years expertise in leading operations of Customer experience Management, Digital Transformation, Business Strategic Development. have target oriented and ability meet very aggravating targets, Work experience in five countries, with excellent communication, negotiation, time management skills. Analytical, solution driven, project management, strategic approach, stakeholder management, business development, administrative, strong interpersonal skills, creative, customer centric and Accredited Customer Experience professional. Ability to train you to build skills, change behaviours and make a difference that your clients will love. Worked cross-functionally through concept, design, development, deployment, and post launch analysis to develop project documentation (BRDs, FSDs, and TRDs) for all projects. worked with the top CX industries (Telcom, Banking) and worked at 4 multinational companies. Specialties: Consulting, Training, BPO, CXP, COPC, Patient Experience, Strategic Planning, Business Analysis, People Management, Digital Transformation, customer journey mapping, CRM, NPS, Professional Forecaster, Professional Trainer, Negotiation, Statistical Analyzer, six sigma, FMEA, DMAIC.