Senior Vice President
Piyali is a seasoned CX Domain expert with more than 17+ years of experience in market research and customer engagement & experience consulting across sectors notably, BFSI, e-commerce, durables, telecom, retail, real estate, petroleum, auto, FMCG, telecom, manufacturing among others. Her experience includes helping clients chalk out effective customer journeys and build strong customer centric strategies and take them to new levels.. She is passionate about seeking opportunities to capitalize on customers’ insights, promoting continuous improvement disciplines to generate differentiated services and fostering a customer-centric culture that creates a ‘Wow’ Customer Experience for clients. She is also a certified digital marketing professional from Google. Her views on customer experience & strategy have been published and presented in multiple forums & publications. She has also been a judge in several award functions as an expert.