CEO and Founder
Faran Niaz has over 25 years’ experience as an accomplished Customer Experience, digital transformation and change management expert. He has established and managed CX setups globally for Citibank, Mashreq & ADIB to achieve business objectives. He has been an architect of winning multiple CX awards and creating a unique record of moving one of the Banks in UAE from 23rd position to No.1 Bank in customer experience and maintaining it for record 7 consecutive years. He is globally recognized CX Awards Judge & International Motivation & Keynote Speaker. CX future is helping organizations elevate and transform their customer experience to the next level with a mission to solve organizations pains in customer engagement across various channels and processes using advanced CX Maturity Matrix models providing in-depth analysis and evaluation based on VOC matrics, NPS, CSS, CES surveys, customer centric design, Employee engagement, Agile journey mapping, digital online and mobile transformation in line with global CX benchmarks. Recently awarded by ‘Awards international’ as the most experienced judge chairing over 15 events, Faran also helps organizations prepare and WIN! prestigious International CX Awards to help them recognize and celebrate and showcase their achievements in the field of customer experience at Global stage. Faran is also an Award winning Photographer with his work exhibited in Italy, Thailand, United Arab Emirates and Pakistan.Faran Niaz is an accomplished Customer Experience, Digital Transformation & Change Management Expert. Business leader with over 25 years of extensive Global experience with Citibank, Mashreq, and ADIB as Global Head of Customer Experience in establishing and running CX Digital and Social media channels, Alternate Channels, Call Centers, Customer Service units, Complaint Resolution units, and end-to-end Quality setups. Faran Niaz specializes in strategizing, providing consultations, leading teams, and managing Agile and Journey Map-driven Customer Experience to achieve strategic business objectives. Globally acclaimed Customer Experience Judge, Trainer, and speaker on various CX platforms as subject matter expert.