Mohamad El Hinnawi
Partner - Experience Management and Digital Practice Leader
Mohamad El-Hinnawi is a Partner at New Metrics, an experience management consultancy, where he leads the Experience Management and Digital consulting practice. He has more than 17 years of experience in customer experience and digital transformation strategies, with employment and consulting engagements in more than 10 countries and for clients in both the public and private sectors. In his most recent role, he held an advisory role at the Ministry of Housing in Saudi Arabia, where he advised the ministry’s senior officials and led several initiatives focused on improving citizens’ experience through digital transformation. Prior to that, Mohamad held engineering and cross-functional leadership roles.
