Senior Director, EMEA Customer Experience Transformation
Emma is Chief Customer Officer within Oracle’s EMEA Business Transformation Team. Supporting and guiding some of Oracles largest clients in their End2End customer transformational journey, from ideation through Solution design, delivery and adoption. Prior to joining Oracle, a CX thought leader and keynote speaker, Emma held a number of managerial positions, within both retail and financial services, including SVP, Head of Customer Experience at Bank of America and Pension Trustee Board Member. On joining Oracle, she was keen to bring her client-side experience to offer a customer lens to a large scale transformation.