Winners 2018

Best Government use of Digital

WINNER - DMCC

RUNNER UP - Abu Dhabi Retirement Pensions and Benefits Fund

FINALISTS Dubai Civil Aviation Authority Department of Culture & Tourism Abu Dhabi Retirement Pensions and Benefits Fund DMCC
Best Application/Use of Mobile

WINNER - Virgin Mobile UAE

RUNNER UP - Umniah

FINALISTS Ooredoo Oman NBO Department of Culture & Tourism Virgin Mobile UAE Umniah Al Yousuf Electronics Saudi Telecom Company (STC)
Best Integrated Approach and CRM

WINNER - Xpress Money

RUNNER UP - RAKBank

FINALISTS Department of Culture & Tourism RAKBank Xpress Money
Best Internal Use of Digital

WINNER - RAKBank - ChatBot

RUNNER UP - Tatweer Buildings Company

FINALISTS RAKBank - IRIS (Enterprise Risk Mgmt.) RAKBank - ChatBot Tatweer Buildings Company
Business Change or Transformation

WINNER - Emirates NBD

RUNNER UP - DMCC

FINALISTS RAKBank Emirates Group Emirates NBD DMCC Teleperformance DIBS - Ministry of Human Resource and Emiratisation (MOHRE) CX University Tatweer Buildings Company
New Product/ Product Improvement

WINNER - Dubai Civil Aviation Authority

RUNNER UP - Meltwater

FINALISTS RAKBank - Fixed Income Generating Property RAKBank - RAKbooster savings account Manzil Healthcare Services Dubai Civil Aviation Authority Meltwater Majid Al Futtaim Finance Capita Dubai FZ Limited
Customer Complaints

WINNER - Emirates NBD

RUNNER UP - Roads and Transport Authority

FINALISTS Mashreq Bank Emirates NBD Roads and Transport Authority Oman Air
Customer Happiness

WINNER - Virgin Mobile UAE

RUNNER UP - Roads and Transport Authority

FINALISTS Sacoor Brothers Group Roads and Transport Authority Virgin Mobile UAE
Government Services

WINNER - Abu Dhabi Retirement Pensions and Benefits Fund

RUNNER UP - Department of Culture & Tourism

FINALISTS Department of Culture & Tourism Abu Dhabi Retirement Pensions and Benefits Fund Dubai Civil Aviation Authority Teleperformance DIBS - Dubai Health Authority
SME

WINNER - Saudi Telecom Company (STC) - MyBusiness

RUNNER UP - Easytruck Removals & Storage LLC.

FINALISTS Saudi Telecom Company (STC) - MyBusiness Easytruck Removals & Storage LLC. Virtuzone
Best Customer Experience Strategy - Sponsored by Nielsen

WINNER - Emirates NBD

RUNNER UP - Napco National

FINALISTS Emirates NBD Collinson - National Commercial Bank (NCB), Saudi Arabia Meltwater Napco National AXS
Contact Centre

WINNER - DMCC

RUNNER UP - Capita Dubai FZ Limited

FINALISTS Mashreq Bank DHL Saudi Arabia Oman Air DMCC Imdaad LLC Capita Dubai FZ Limited Xpress Money
Most Effective Customer Experience in Social Media

WINNER - RAKBank

FINALISTS RAKBank Emirates Auction
Best Measurement in Customer Experience

WINNER - DHL Express

RUNNER UP - iLearn Business Intelligence

FINALISTS DHL Express iLearn Business Intelligence Abu Dhabi Retirement Pensions & Benefits Fund Medcare Hospital
Customer Experience Professional

WINNER - Faisal Al Jaberi - Abu Dhabi Retirement Pensions & Benefits Fund

RUNNER UP - Santana - Silah Gulf W.L.L

FINALISTS Faisal Al Jaberi - Abu Dhabi Retirement Pensions & Benefits Fund Santana Fraser Antao - Silah Gulf W.L.L
Customer Experience Team

WINNER - Emirates NBD

RUNNER UP - DHL Express

FINALISTS Emirates NBD DHL Express Dnata
Digital Strategy

WINNER - Emirates Group

RUNNER UP - Abu Dhabi Retirement Pensions and Benefits Fund

FINALISTS RAKBank Manzil Healthcare Services Abu Dhabi Retirement Pensions and Benefits Fund Emirates Group
Digital Agency

WINNER - Digital of Things

RUNNER UP - User Vision

FINALISTS Digital of Things User Vision
Digital Transformation

WINNER - Allianz & I-AM

RUNNER UP - Ooredoo Oman

FINALISTS Ooredoo Oman Al Ahli Bank of Kuwait Tabadul RAKBank Allianz & I-AM Renault Umniah Majid Al Futtaim Finance AXS
Employee Empowerment

WINNER - RAKBank

RUNNER UP - National Bank of Fujairah

FINALISTS RAKBank Department of Culture & Tourism Dow Saudi Arabia National Bank of Fujairah
Employee Engagement and Happiness

WINNER - National Bank of Fujairah

RUNNER UP - Capita Dubai FZ Limited

FINALISTS Capita Dubai FZ Limited DHL Saudi Arabia Majid Al Futtaim Finance National Bank of Fujairah
Employee Insight and HR Metrics

WINNER - National Bank of Fujairah

RUNNER UP - RAKBank

FINALISTS RAKBank National Bank of Fujairah Silah Gulf W.L.L

OVERALL WINNER



WINNER National Bank of Fujairah