Winners and Finalists 2020

We are proud to present the winners of the Gulf Customer Experience Awards 2020. The day consisted of the live entry presentations in the morning followed by the superb gala lunch and highly anticipated awards ceremony. Congratulations to all our finalists and winners.

See you again next year!

Neil Skehel, CEO Awards International


Best CX Strategy

Gold Winner

HSBC

Silver Winner

Dubai Retail

Bronze Winner

Emirates NBD

Finalists

HSBC Emirates NBD Umniah Dubai Retail Massar Solutions P.J.S.C

SMILE - Service Magic through Innovation, Listening and agile Execution

CX Team of the Year

Gold Winner

HSBC

Silver Winner

Ras Al Khaimah Economic Zone

Bronze Winner

DHL Express UAE

Finalists

DHL Express UAE Ejadah Asset Management Group HSBC Emirates NBD Ras Al Khaimah Economic Zone

SMILE - Service Magic through Innovation, Listening and agile Execution

Contact Centre

Gold Winner

Ejadah Asset Management Group

Finalists

Ras Al Khaimah Economic Zone Umniah Ejadah Asset Management Group

Ejadah call center was established in 2005 as the help desk for Facility management, Property management, Leasing, and after-sales activities for all the Projects under Dubai Properties Group. Ejadah Customer Experience Center operates on a customer-focused strategy, constantly communicating and celebrating the customers. With a team size of 17, the CX team has immense experience in first call resolution and provide 24/7, 365 days support to all our communities.

Employee Engagement and Happiness

Gold Winner

HSBC

Silver Winner

Capita Dubai Limited - Dubai Branch

Bronze Winner

DHL Express UAE

Finalists

National Bank of Fujairah ADNOC OFFSHORE DHL Express UAE HSBC Capita Dubai Limited - Dubai Branch

LEAP - Learn - Enable - Aspire - Progress

Employees at the Heart of Everything

Gold Winner

Ejadah Asset Management Group

Silver Winner

HSBC

Bronze Winner

National Bank of Fujairah

Finalists

National Bank of Fujairah Atlantis, The Palm Dubai Retail HSBC Ejadah Asset Management Group

Ejadah’s core existence is highly dependent on the quality and commitment of our PEOPLE. At its heart, Ejadah as an organization runs on its mission to “create success for people through development”. With that as a strong foundation, Ejadah is focused on creating an optimal work environment for our people offering more scope for their personal and professional development. With a strength of 10,000 employees, Ejadah takes pride in putting “Employees at the heart of everything’.

CX Professional of the Year

Gold Winner

INDEVCO Group

Finalists

Ras Al Khaimah Economic Zone INDEVCO Group Capita Dubai Limited - Dubai Branch

INDEVCO launched the customer experience strategy to improve customer satisfaction and develop a customer-centric employee culture. In-line with its corporate philosophy “What is good for the company, we will strive to do excellently and in a way that enriches the lives of our people.”; INDEVCO built on the capabilities of Maya Khalifeh, its Group Customer Experience Manager, in order to deliver the ambitious objectives. The results have been transformative for the Group.

Digital Transformation

Gold Winner

Dubai Health Authority

Silver Winner

Abu Dhabi Commercial Bank

Bronze Winner

Emirates

Finalists

Like Digital BLUE OCEAN MANAGEMENT TRAINING AND CONSULTANCIES Abu Dhabi Commercial Bank Emirates Dubai Health Authority Massar Solutions P.J.S.C

A corporate-wide Electronic Medical Record covering all Dubai Health Authority standardizing clinical practice across medical facilities and enabling the utilization of advanced technologies such as Artificial Intelligence and Internet of things bringing about dramatic improvements to the Patient Safety & Quality of Healthcare.

Best Measurement in Customer Experience

Gold Winner

Dubai Asset Management

Finalists

Dubai Asset Management Emirates NBD The Saudi British Bank (SABB)

Dubai Asset Management wanted to create a culture of listening, learning and continuous improvement in order to stay relevant and protect itself from market forces in a softening rental market in Dubai. The Voice of the Customer (VOC) program, covering all customer segments, journeys, and interaction channels, was initiated in the second half of 2015. The bottom-up Cx Index was developed to quantify and measure the Voice of the Customer.

Customers at the Heart of Everything

Gold Winner

Ras Al Khaimah Economic Zone

Silver Winner

Emirates NBD

Bronze Winner

Dubai Asset Management

Finalists

Like Digital DOCIB Healthcare Dubai Asset Management Ras Al Khaimah Economic Zone Emirates NBD Capita Dubai Limited - Dubai Branch

Situated in the heart of Ras Al Khaimah, RAKEZ is a powerhouse business and industrial hub in the UAE that uniquely offers customisable solutions to free zone and non-free zone businesses. From freelancers and startups to SMEs and industrialists, our multinational community is flourishing in over 50 industries. We always place our clients at the heart of everything that we do, providing them with cost-effective set-up packages, modern facilities and first-class services.

Overall Winner

Gold Winner

Ras Al Khaimah Economic Zone

Situated in the heart of Ras Al Khaimah, RAKEZ is a powerhouse business and industrial hub in the UAE that uniquely offers customisable solutions to free zone and non-free zone businesses. From freelancers and startups to SMEs and industrialists, our multinational community is flourishing in over 50 industries. We always place our clients at the heart of everything that we do, providing them with cost-effective set-up packages, modern facilities and first-class services.


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