Following a fantastic day of presentations by finalists, and hybrid live and online awards ceremony, we are proud to announce the winners of the Gulf Customer Experience Awards 2021.
To all who reached the finals and competed - thank you for taking part and leading the way for others to follow in customer experience excellence.
To the winners - thank you for inspiring us with your innovation and vision at this crucial time for global business and CX practice.
It has been a privilege for the Awards International Dream Team to work alongside you all for this event, and we hope to see you again next year!
Overall Winner
Experience Hub
Customers at the Heart of Everything
Gold Awards Winner
Abu Dhabi Commercial Bank
Silver Awards Winner
Gulf Customer Experience
Bronze Awards Winner
Virgin Mobile UAE
Customers at the Heart of Everything - Transportation
Gold Awards Winner
DHL Express Kuwait
Silver Awards Winner
DHL Express Bahrain
CX Strategy
Gold Awards Winner
HSBC Bank
Silver Awards Winner
DHL Worldwide Express UAE
Bronze Awards Winner
Saudi Customs
CX in Times of Crisis
Gold Awards Winner
Raya contact center
Silver Awards Winner
DHL Express MENA Regional office
Bronze Awards Winner
Ministry Of Municipal and Rural Affairs
CX in Times of Crisis - Customers at the Heart
Gold Awards Winner
HSBC Bank
Silver Awards Winner
Silah Gulf WLL
Bronze Awards Winner
National Aviation Services - Kuwait station
Customer Happiness
Gold Awards Winner
Abu Dhabi Commercial Bank
Silver Awards Winner
RAK Properties PJSC
Bronze Awards Winner
Dubai Golf
Citizen Experience
Gold Awards Winner
Ministry Of Municipal and Rural Affairs
Contact Centre
Gold Awards Winner
Experience Hub
Silver Awards Winner
HSBC Bank
Bronze Awards Winner
Tamkeen Labour Fund
Digital Transformation - Category sponsor: WICX
Gold Awards Winner
Gulf Customer Experience
Silver Awards Winner
Abu Dhabi Islamic Bank
Digital Transformation - Strategy
Gold Awards Winner
Roads and Transport Authority Dubai
Silver Awards Winner
Silah Gulf WLL
Employee Engagement and Happiness
Gold Awards Winner
King Abdullah University of Science and Technology
Silver Awards Winner
Experience Hub
Employees at the Heart of Everything
Gold Awards Winner
HSBC Bank
Silver Awards Winner
King Abdullah University of Science and Technology
CX Team of the Year
Gold Awards Winner
Abu Dhabi Commercial Bank
Silver Awards Winner
Raya contact center
CX Professional of the Year - Category sponsor: Silah
Gold Awards Winner
Gulf Customer Experience - Rami Sweis
Silver Awards Winner
DHL Worldwide Express UAE - Mathew Thomas