KEY DATES

WINNERS 2021

Following a fantastic day of presentations by finalists, and hybrid live and online awards ceremony, we are proud to announce the winners of the Gulf Customer Experience Awards 2021.

To all who reached the finals and competed - thank you for taking part and leading the way for others to follow in customer experience excellence.

To the winners - thank you for inspiring us with your innovation and vision at this crucial time for global business and CX practice.

It has been a privilege for the Awards International Dream Team to work alongside you all for this event, and we hope to see you again next year!

Overall Winner

Experience Hub

Customers at the Heart of Everything

Gold Awards Winner

Abu Dhabi Commercial Bank

Silver Awards Winner

Gulf Customer Experience

Bronze Awards Winner

Virgin Mobile UAE

Customers at the Heart of Everything - Transportation

Gold Awards Winner

DHL Express Kuwait

Silver Awards Winner

DHL Express Bahrain

CX Strategy

Gold Awards Winner

HSBC Bank

Silver Awards Winner

DHL Worldwide Express UAE

Bronze Awards Winner

Saudi Customs

CX in Times of Crisis

Gold Awards Winner

Raya contact center

Silver Awards Winner

DHL Express MENA Regional office

Bronze Awards Winner

Ministry Of Municipal and Rural Affairs

CX in Times of Crisis - Customers at the Heart

Gold Awards Winner

HSBC Bank

Silver Awards Winner

Silah Gulf WLL

Bronze Awards Winner

National Aviation Services - Kuwait station

Customer Happiness

Gold Awards Winner

Abu Dhabi Commercial Bank

Silver Awards Winner

RAK Properties PJSC

Bronze Awards Winner

Dubai Golf

Citizen Experience

Gold Awards Winner

Ministry Of Municipal and Rural Affairs

Contact Centre

Gold Awards Winner

Experience Hub

Silver Awards Winner

HSBC Bank

Bronze Awards Winner

Tamkeen Labour Fund

Digital Transformation - Category sponsor: WICX

Gold Awards Winner

Gulf Customer Experience

Silver Awards Winner

Abu Dhabi Islamic Bank

Digital Transformation - Strategy

Gold Awards Winner

Roads and Transport Authority Dubai

Silver Awards Winner

Silah Gulf WLL

Employee Engagement and Happiness

Gold Awards Winner

King Abdullah University of Science and Technology

Silver Awards Winner

Experience Hub

Employees at the Heart of Everything

Gold Awards Winner

HSBC Bank

Silver Awards Winner

King Abdullah University of Science and Technology

CX Team of the Year

Gold Awards Winner

Abu Dhabi Commercial Bank

Silver Awards Winner

Raya contact center

CX Professional of the Year - Category sponsor: Silah

Gold Awards Winner

Gulf Customer Experience - Rami Sweis

Silver Awards Winner

DHL Worldwide Express UAE - Mathew Thomas